Service Excellence Symposium interview with Paco Underhill

Service Excellence Symposium

Thank you to all who attended the Service Excellence: Positioning Library Staffs for the Future Symposium co-sponsored by The New York Public Library and DeEtta Jones and Associates. We are compiling a short survey for registrants and will send it out in the next couple of days. We'll also include the url's referenced during the Symposium, and post that complete list to this blog.

Special thanks to our speakers: Danny Meyer, Megan Perez, Gary Wasdin, Michael Lascarides, Paco Underhill, Christopher Russell and Basha Starr. And extra special thanks to the entire staff of NYPL!